At Gashi&Creative, we are committed to providing the highest level of advertising services tailored to meet your specific business needs. Due to the customized, time-sensitive, and intangible nature of our services, all purchases are subject to a strict non-refundable policy. Below, we’ve outlined the terms of this policy to ensure transparency and clarity for all our clients.
Policy Overview
- Non-Refundable Services:
- Our services, including consultations, workshops, strategy sessions, and training programs, are highly personalized and crafted based on the specific goals and requirements of your business. Once a service is booked or delivered, it cannot be refunded.
- Digital deliverables such as reports, campaign materials, and training resources are also non-refundable as they represent intellectual property that cannot be returned.
- Rescheduling Flexibility:
- To accommodate unforeseen circumstances, we offer rescheduling options for live workshops and consultations. Clients must provide at least 48 hours’ notice to reschedule without incurring additional charges.
- Rescheduling requests made less than 48 hours before the scheduled time will result in a rescheduling fee of 20% of the service cost.
- Service Quality Commitment:
- Although refunds are not offered, we stand by the quality of our services. If you feel that the service delivered did not meet agreed expectations, we encourage you to reach out to our support team.
- We will work closely with you to identify areas of concern and, if appropriate, provide additional support or a supplementary session to address the issue.
- Cancellation Policy:
- Once a booking is confirmed and payment is processed, cancellation is not possible.
- Failure to attend scheduled sessions, including workshops or consultations, without prior notice will result in forfeiture of the session fee.
If you have any questions or need further clarification about our refund policy, feel free to reach out to our support team.
By purchasing services from Gashi&Creative, you acknowledge that you have read, understood, and agreed to this Refund Policy. This agreement ensures mutual understanding and helps us provide a smooth and transparent service experience.